Privacy Policy

Last updated: 17/06/2025

Hillmoor is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information you provide when using our website.

1. Who We Are

Hillmoor, Culmstock, Cullompton, Devon, UK. For any data protection queries, contact us at: oliver@hillmoor.co.uk

2. What Information We Collect

We may collect and process the following information:

  • Contact Form Data: Your name, email address, phone number, and message content when you submit an enquiry

  • Website Usage Data: Information about how you use our website through cookies, including IP address, browser type, and device type

  • Marketing & Advertising Data: Activity tracked by Meta Pixel and Google Analytics (GA4) for ad performance and conversion tracking

3. How We Collect Your Data

We collect data in the following ways:

  • Directly from you when you fill out a contact form

  • Automatically through cookies and tracking technologies when you use our website

4. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries submitted via contact forms

  • Improve our website functionality and user experience

  • Measure the effectiveness of our advertising campaigns

  • Retarget relevant ads on platforms like Facebook and Instagram

5. Tracking & Cookies

We use the following third-party tools:

  • Google Analytics 4 (GA4) with enhanced conversion tracking: to understand how users engage with our site and measure form submissions as conversions.

  • Meta Pixel: to measure the effectiveness of our social media advertising and show relevant ads on Meta platforms. Meta may collect or receive your information for ad targeting purposes.

You can manage your cookie preferences via the banner on our website or through your browser settings.

6. Legal Basis for Processing

We process your data based on:

  • Your consent (for analytics and marketing cookies)

  • Our legitimate interest (to respond to your enquiries and improve our services)

7. How We Store & Protect Your Data

Your data is securely stored on encrypted servers. We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy.

8. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Google and Meta, for analytics and advertising purposes

  • Web hosting or CRM providers involved in supporting this site. All third parties are contractually obligated to handle your data securely and lawfully.

9. Your Data Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request deletion of your data

  • Withdraw your consent at any time for non-essential tracking

To exercise your rights, contact us at Oliver@hillmoor.co.uk

10. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly to ensure you are happy with any changes.